I consider it to be a problem.
I called 2 locals asking them to hook up my system and asking for an estimate. They wanted to charge me windshield time for an estimate, which I think is asinine. Had they came out and given me a reasonable estimate, I would have told them to go ahead, but I feel they wanted to gouge me because of the protectionist region that Clean Burn provides them and the mentality that can result from that. I even told them they could make it a time when they were servicing a current customer in my area but presumably because of the lack of competition, they had no interest in doing that.
This does not build trust with me. That is when I set about to get it installed myself. I still would have rather paid someone.